At Fynora, your satisfaction is our priority. We aim to provide the best cosmetics tailored to your skin tone using our innovative Skin Match Formula. While we ensure the highest quality standards in all our products, we understand that there might be rare instances where returns are necessary.

Return Eligibility

Due to the nature of our customized cosmetics, we only accept returns under the following conditions:

1. Damaged or Defective Products: If you receive an item that is damaged, defective, or broken during transit, you are eligible for a replacement or refund.
2. Incorrect Items Received: If the product you receive does not match your order, we will process a return and send the correct item.
3. Allergy or Adverse Reactions: If you experience an allergic reaction, contact us immediately with proof of the issue (e.g., photos, a doctor’s note). We will evaluate the situation and offer a replacement or refund.

Non-Returnable Items

1. Customized Products: Products created using our Skin Match Formula are non-returnable unless they fall under the eligible conditions listed above.
2. Opened or Used Products: Once a product has been opened or used, we cannot accept returns due to hygiene concerns.
3. Change of Mind: Unfortunately, we cannot accept returns for items based on personal preferences or changes in choice.

Return Process

1. Contact Us: Notify us within 7 days of receiving your order by emailing our customer care team at info@fynoracosmetics.com with the following details:
   • Order number.
   • Description of the issue.
   • Supporting photos or videos of the product.
2. Approval: Our team will review your request within 3 business days and provide you with a return authorization if applicable.
3. Return Shipment: Once approved, we will guide you on how to return the product. Please note:
   • Return shipping costs may apply unless the issue is due to damage, defect, or an incorrect item.
   • Ensure the product is securely packaged to avoid further damage during return transit.
4. Refund or Replacement:
   • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
   • Replacements will be dispatched as quickly as possible upon approval of the return.

Important Notes

• Returns must be initiated within 7 days of receiving your order.
• Fynora reserves the right to decline a return request if it does not meet our return policy criteria.

At Fynora, we are committed to ensuring a delightful shopping experience and are here to assist you with any concerns. If you have questions, feel free to reach out to our support team at info@fynoracosmetics.com.